1. The service and your account
STEINBERG LTD operates NameUK. We provide domain registration and domain management through Openprovider, with payment processed by Stripe. A domain registration does not include website hosting or an email mailbox unless separately agreed. Keep your account secure and your registrant information accurate. Only place an order or change a domain when you are authorised to act for its owner.
2. Prices and availability
Registration and annual renewal prices are shown separately in GBP. Your review shows the exact domain, selected term and total before payment. The £25.99 three-year new-registration offer applies only to .uk, .co.uk, .org.uk and .me.uk; annual renewals afterward are £9.99 per year. .wales and .cymru are excluded from that offer. A new future renewal quote must be reviewed before payment. A search or basket does not reserve a name. Premium names and extensions marked unavailable are excluded from standard checkout.
3. Payment and registration
Payment is made through Stripe's payment form embedded in NameUK. After payment is verified, we submit the registration to Openprovider. Registration normally processes promptly, but registry checks, service outages or required verification may delay it. Payment alone is not evidence of ownership. Your order and domain dashboard show the confirmed registrar result and expiry; we email a registration receipt after confirmation. Check order status before trying payment again.
4. Registry agreements and accurate details
Registrations are subject to the applicable registry rules and the Openprovider registration agreement, together with applicable registrar and extension policies, incorporated into these terms. For .UK names, Nominet's registrant terms and policies apply. .me.uk registrations must belong to an individual. Keep contact details current and respond to registrar or registry verification messages. Global domains may require separate registrant email verification; NameUK account verification does not replace it. Failure to satisfy registry requirements can lead to suspension. If supplying another person's contact information, ensure you have authority to supply it and provide this privacy notice to them.
5. Cancellations and failed registrations
By requesting immediate registration at checkout, you ask us to start work after payment rather than wait for a consumer cancellation period. If you are a consumer, applicable cancellation and other statutory rights remain available. Where a service is fully performed following your express request and acknowledgement, the right to cancel that completed service may end; where you cancel after work begins, a proportionate charge for work already provided may apply. This does not remove rights concerning a faulty or misdescribed service.
If a registration definitively fails before the domain is registered, we return that item's registration payment to its original payment method. An uncertain registrar result must be checked before another registration or refund is attempted. Your order shows refund progress; bank processing times vary. Contact support@nameuk.co.uk promptly about cancellation, a mistake or a payment concern. Do not delete a domain or repeat a payment to resolve an order.
To cancel where a cancellation right applies, email or post: “I give notice that I cancel my NameUK order”, your order reference, domain, order date, name, address and the date of your request. Sign the notice if sent on paper. You may use another clear statement instead.
6. Renewal and expiry
Registration lasts for the purchased term. Renewal is a separate service and payment; keep your own reminder and renew before the deadline shown in the dashboard. Registry expiry and the registrar's earlier renewal deadline can differ. Optional NameUK reminders do not guarantee delivery or renewal. Expired domains may stop resolving, become unavailable, incur restoration charges or be released. Contact support immediately if a domain has expired.
7. Automatic renewal
Automatic billing is not enabled simply by registering a domain or paying once. Unless you have separately reviewed and expressly enabled a supported automatic-renewal permission, you must arrange renewal yourself. A saved card alone is not permission to charge. The dashboard shows the current availability and state of automatic renewal.
8. DNS, nameservers and ownership
You can manage supported DNS records, nameservers and contact corrections in your authenticated dashboard. Nameserver and contact changes require password confirmation. DNS caches can take time to update. Configure the destination website and email records before switching nameservers; otherwise those services may stop working. A stored NameUK DNS zone is separate from the live zone when another provider hosts your DNS. Legal changes of registrant, transfers, DNSSEC and private nameservers have separate requirements; contact support when a requested action is unavailable. Do not submit private signing keys.
9. Responsible use and service limits
Availability does not establish trademark or other rights. Do not use domains for unlawful activity, phishing, malware or infringement. Registry and registrar policies may require suspension or cancellation. We use reasonable care in providing our service, but cannot guarantee uninterrupted third-party registry, DNS, payment or internet services. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded.
10. Support, complaints and changes
Contact support@nameuk.co.uk or the company address above, including your order/domain reference. We will investigate and explain the next step. These terms are governed by the laws of England and Wales; consumers retain any mandatory protections and applicable rights to bring a claim in their place of residence. Future policy or price changes do not silently rewrite a paid order. A new purchase or renewal shows the applicable reviewed terms and amount.